Terms.

CRODE provides managed virtual desktop infrastructure (VDI) on third-party cloud providers including but not limited to Vultr, AWS, Oracle Cloud, DigitalOcean, and Hetzner. We are an operator and integrator — not a cloud provider ourselves.

Service is delivered per seat, on a monthly, weekly, or daily basis depending on the chosen plan. Specifications, pricing, and inclusions are listed at /plans.

By default permitted:

Any commercial or personal use that is legal in your jurisdiction and does not violate the terms of service of the underlying cloud provider (Vultr ToS, AWS AUP, etc.). We do not pre-approve, audit, or monitor your activities. Responsibility for legality rests with you.

Strictly prohibited:

• Activities that are unambiguously illegal under applicable international law or the law of the host cloud's jurisdiction
• Distribution of malware, ransomware, or rootkits
• Denial-of-service attacks against any target
• Child sexual abuse material in any form
• Attacks against critical infrastructure (power, water, healthcare, finance)
• Customers based in or operating for entities sanctioned by OFAC, UN, EU, or KR sanctions lists

When prohibited use becomes apparent to us through credible reports or our infrastructure monitoring, we terminate the seat without refund and reserve the right to cooperate with law enforcement.

What we collect:

• Account: email address or Telegram handle. No real name, no government ID required
• Billing: payment records as required by Korean tax law (currency, amount, date, invoice number)
• Operational: seat CPU, memory, disk, network volume — for monitoring and capacity planning

What we do not collect:

• Content of files, documents, or any data stored on the seat
• Inbound/outbound traffic payloads or DNS queries
• Screenshots, screen recordings, keystrokes, or command history
• Browser history, cookies, or any application-level data

Retention: Operational metrics — 90 days. Billing records — 7 years (as required by applicable tax law). Account info — duration of service + 30 days.

Accepted payment: USDT (TRC20 or ERC20), BTC, USD wire transfer, or KRW invoice. Cryptocurrency invoices use fresh wallet addresses per invoice.

Pro-rated refunds: Within the first 30 days of any new subscription, you may cancel and receive a refund pro-rated to days unused. Setup fee non-refundable after deployment is complete.

First-ban credit: If your operation on a Persistent or higher tier seat is materially affected by a third-party platform action (account suspension, IP block) within the first 30 days due to an IP or fingerprint signal attributable to our infrastructure, your next billing month is free. One credit per customer, not per seat. Reasonable evidence required (platform notification, etc.).

Cryptocurrency volatility: Crypto refunds are returned at the USD-equivalent of the original payment at the time of refund, paid in the same coin. We do not absorb exchange-rate movement.

Target uptime is 99.9% measured per calendar month, excluding scheduled maintenance announced 48 hours in advance. Vault and Survival Kit tiers carry contractual SLA with service credits for misses.

We do not guarantee uptime against: force majeure events, third-party cloud provider outages (Vultr / AWS / etc.), DDoS attacks targeting customer seats, or platform-level network issues outside our control.

We respond to lawful requests (court orders, subpoenas, mutual legal assistance treaty requests) from authorities with proper jurisdiction. We provide only what is specifically compelled — never more — and never voluntarily share customer data with private parties.

We notify the affected customer of any such request before responding, except where notification is legally prohibited (gag order). What we can provide is constrained by what we collect — see section 03.

Our total liability for any claim is capped at the amount you paid us in the three (3) months preceding the event giving rise to the claim. We are not liable for: business losses, lost profits, lost data, account terminations by third-party platforms (Google, Meta, Amazon, etc.), reputational damage, or consequential damages of any kind.

The service is provided AS IS. We disclaim all warranties — express or implied — except for the explicit commitments in these terms and on the pricing page.

You may cancel any seat at any time with 7 days written notice (email or Telegram). Pro-rated refund applies per section 04.

We may terminate immediately and without refund if: (a) you violate the acceptable use policy in section 02; (b) payment is overdue by more than 14 days; or (c) we are legally required to do so.

Upon termination: seat is destroyed within 7 days, snapshots are deleted within 30 days, the IP address enters 90-day quarantine before potential reassignment (never to a customer in the same use case).

We may update these terms with at least 30 days notice via email to the address on your account. Material changes (pricing, acceptable use, refund policy, jurisdiction) are flagged explicitly. Continued use after the effective date constitutes acceptance. If you disagree, you may terminate per section 08 with full pro-rated refund.

The service is operated by CRODE. A formal corporate entity in Singapore is in formation, and these terms will be updated when established.

We prefer to resolve issues directly. Most disagreements can be settled by emailing [email protected] within a reasonable time. If direct resolution fails, both parties agree to binding arbitration administered by the Singapore International Arbitration Centre (SIAC) under its then-current rules, with the seat of arbitration in Singapore. The arbitration shall be conducted in English. Each party bears its own costs. Class action and class arbitration are waived.

For consumers in jurisdictions where mandatory consumer-protection laws apply (including but not limited to EU, UK, AU), those laws may grant additional rights that override this clause to the extent legally required.

Inquiries, billing, legal requests, complaints — all via: [email protected]

Response target: 24 hours for standard inquiries, 60 minutes for emergency-rotation requests (Persistent tier and above).